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Frequently Asked Questions

Can anyone open an account?

Yes anyone can open an Account in memory of a loved one. During the Pandemic people died of Covid-19, they died because of impacts of lockdowns, and many died alone without loved ones being able to say goodbye. We believe all of these things are human tragedies. All these people should be remembered and their stories told.

Is my account visible to the public?

Memory-Trees has only recently been launched and not all of the planned features are available yet. At the moment all Memory Pages are public. We will however be introducing features soon that mean you can decide access to your memories. That will include being able to send a link to others to invite them to share their words, images and videos of your loved one.

Can I remove or change content?

You are in control, you can remove or change content, or delete your loved ones memory account, at any time. At present to make changes you will need to contact the Memory-Trees.com team and we will make the changes within 5 working days. Functions to allow you to make your own changes and manage your Memory Account will be introduced in later software releases.

Does my account expire?

No – There is no expiry date for any Memory-Tree account.

Am I restricted to what I can put on the Memory Tree account?

You can place whatever content you wish on your account and we have no restrictions around religion or belief. The Memory Tree is a safe place to allow you to accurately reflect your own memories and those you choose to share the account with. Memory-Trees.com do however have the right to remove any content that is offensive towards others.

Can I remove content placed by others?

The feature that allows other people to contribute to your Memory account will be introduced in the future. When it is introduced, yes – you can moderate your own account, should someone you invite post something that you wish to remove you can.

Will The Memory Tree ever moderate my account?

Should you make your account public we may contact you in reference to material which is considered not appropriate for the public domain. We believe that memories should reflect your memories of your loved one but would not wish others to be offended by such things as profanity or images and would reserve the right to make an account private.

Can I put prayers on my Memory Tree account?

Yes – you can put prayers on your account. The Memory Tree is your place and whether you observe a religion or not you are welcome to post prayers, poems, mantras or any text that is significant to you.

Can I put music on my Memory Tree account?

Not at present. But it is planned that future enhancements will allow you to create links to music and video as part of your Memory Page.

Can I have more than one account for the same person?

Absolutely, memories are personal and it may be that friends may want a different Memory Tree to family as the relationship was different with different memories. However, we would urge people to try and combine memories of a person under a single account wherever possible.